Helpdesk




Softrack Helpdesk

Helpdesk

A Helpdesk is a System that provides Information and Assistance to the Users of a Computer, the Purpose of a Helpdesk is usually to troubleshoot IT related problems.

Operations:

Ticket Management System
Technical and User Logs
System Logs
Follow up Tasks
Assest Management
User Management
Dynamic FAQ Section
Dashboard

Helpdesk

Softrack Helpdesk is the only helpdesk management system you will ever need. Able to automatically assign support tickets, keep users informed of the status of their call.

Key Features

  • Helpdesk is a customizable and continent system that handle all your IT related problems.
  • Helpdesk has extensive reporting capabilities.
  • Helpdesk has powerful integration with HR management software and provides flexible assets management.
  • Helpdesk provide smarter way to generate tickets for problems with assign facility and customize tickets on priority base.

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