Softrack Helpdesk

Helpdesk

A Helpdesk is a System that provides Information and Assistance to the Users of a Computer, the Purpose of a Helpdesk is usually to troubleshoot IT related problems.

Operations:

Softrack Helpdesk is the only helpdesk management system you will ever need. Able to automatically assign support tickets, keep users informed of the status of their call.

Key Features

• Helpdesk is a customizable and continent system that handle all your IT related problems.
• Helpdesk has extensive reporting capabilities.
• Helpdesk has powerful integration with HR management software and provides flexible assets management.
• Helpdesk provide smarter way to generate tickets for problems with assign facility and customize tickets on priority base.